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Effective Date: To be set by Cleaner after client review

Cleaner aims to provide reliable service and fair customer support. This policy explains how we handle deposits, cancellations, rescheduling, service concerns, credits, and refunds.

1. Deposits and Advance Payments

If a deposit or advance payment is required, it will be applied to the applicable transaction unless stated otherwise.

Deposits may be non-refundable when a cancellation occurs outside the required notice period or after we have reserved labor, purchased materials, incurred third-party costs, or begun work. Any different terms shown on an accepted estimate, booking, or invoice will control for that transaction.

2. Customer Cancellations

Appointments canceled at least the notice period stated at booking before the scheduled start may generally be rescheduled without a cancellation charge, unless transaction-specific terms state otherwise.

Late cancellations, same-day cancellations, no-shows, or failure to provide required access may result in a cancellation charge, loss of a deposit, restricted online booking, required prepayment, manual approval, or refusal of future service, subject to applicable law.

3. Rescheduling

We will make reasonable efforts to accommodate rescheduling requests. Availability is not guaranteed. Repeated or late changes may require a different service window, a new estimate, a new deposit, or manual approval.

4. Cancellations by the Business

If Cleaner cancels a confirmed service and cannot provide a reasonable alternative, amounts paid for the unperformed portion will generally be refunded or credited. This does not apply when work cannot proceed because of customer-caused access problems, undisclosed conditions, safety concerns, or other circumstances addressed elsewhere in this policy.

5. Service Concerns

If you believe work was missed, incomplete, or materially different from the agreed scope, contact us within the period stated in the service agreement or Refund Policy after completion. We may request photos, records, or an opportunity to inspect or access the affected work.

When appropriate, we may choose to:

The available remedy depends on the circumstances, the agreed scope, and applicable law.

6. Situations Generally Not Eligible for Refund

Unless required by law or agreed in writing, refunds are generally not available for:

7. Unsafe or Materially Different Conditions

If undisclosed hazards, unsafe conditions, access restrictions, legal restrictions, or materially different service conditions are present, we may stop work, modify the scope, reschedule, or cancel.

Charges may still apply for time spent, travel, labor reserved, materials, diagnostics, or work already performed.

8. Refund and Credit Methods

Approved refunds are generally returned to the original payment method unless another method is required or agreed. Processing time depends on the bank, card issuer, payment processor, and transaction type.

Credits may have an expiration date of the period stated when the credit is issued where permitted by law. Credits are not redeemable for cash unless stated otherwise or required by law.

9. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the concern. A chargeback does not change the underlying service agreement, and unsupported disputes may affect future service eligibility.

10. Non-Waivable Rights

Nothing in this policy limits refund, cancellation, warranty, or consumer rights that cannot be waived under applicable law.

11. Contact

Questions about this Refund Policy may be directed to:

Cleaner

demo@wnypress.com

DEMO SITE